Review Request Flow

Request Sequence

This flow gets right to the point, which reduces friction and increases the chances of getting a review.

As depicted in the diagram below customers are sent an initial review request.

If they post a review that is the end of the flow.

If they don’t post a review after the initial request they are sent a follow up review request a few days later.

If the second request is unsuccessful a final request is sent a few days later.

The customer will be contacted, at most, three times.

Customer Opt-out

At any point in the flow, regardless of the contact method, the customer can use the unsubscribe link to stop receiving any further requests.