Frequently Asked Questions
Below are the questions about reputation management, review generation and the Simple Review Management app that we get asked about the most. Click on any of the question to see the corresponding answer.
We hope you fine what you are looking for. However, if you have a question that isn't answered use the form at the bottom of the page to submit a question and we will respond with an answer.
What is online reputation management?
What is review generation?
What is a review request?
Why ask customers for reviews?
What data does the app access?
What does the app do with my data?
Is my data secure?
When does the app request reviews?
How many review requests will a customer receive?
Could this increase the chances of getting negative reviews?
Advanced SRM App
What is Patron Say?
How does the app determine a customer is satisfied or not?
Why are my review requests delayed and sent later?
Why is the app sometimes unable to send my review request?
Why are there multiple review request templates?
Ask A Question
Use this form to ask any questions not already answered on the page. Include your name and email address if you would like us to contact you directly with the answer.
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