Marketing
Service Business Marketing
To put it frankly, service businesses have it tough. The customer decision-making process for…
April 01, 2020
3 min read
Reputation Monitoring
The Easiest Way to Avoid Negative Reviews
We help you gather feedback privately and get ahead of the situation
Always on duty
24/7 monitoring
An automated system that is on guard for your businesses online reputation at all times.
Stay informed
Reputation alerts
Configure a list of contacts to be alerted as soon as an incident is detected.
Perfect combo
A one-two punch
Use our review generation service to get more reviews and reputation monitoring to avoid the negative ones.
Why Reputation Monitoring?
Your online reputation is too important to risk
250%
Angry customers are loud customers
Unsatisfied customers are two to three times more likely to write a review than happy customers.
94%
Negative reviews are bad for business
The overwhelming majority of customers say a bad review has convinced them to avoid a business.
The best way to avoid negative reviews is great customer service
Follow up surveys identify which customers need more attention.
- Customer surveys
- Google review monitoring
Customer surveys
How it Works
This section describes how the customer survey portion of the reputation monitoring service works. Google review monitoring is described in the other tab.
1
Review request triggered
The reputation monitoring service is an add on to the review generation service. So, reputation monitoring is dependent on review requests with a pre screening survey being sent.
2
Screening survey
The customer survey used in the review generation flow is the source of customer sentiment information for the reputation monitoring service
3
Reputation alert
If a customer says they were unsatisfied a email alert is sent to notify you of the situation.
4
Weekly status email
A summary of the customer survey results are sent out as part of your account status email each week
Price Plan
Try it free for 15 days
Reputation Monitoring
$4.99
/month
Receive unlimited customer survey feedback
Monitor your Google reviews around the clock
Unlimited alerts about any negative customer sentiment
Don't leave it to chance
Your online reputation is too important to risk.
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